AI referral coordinator · dental specialty practices
Most arrive by email — some properly written, some three lines typed between patients, some forwarded twice with the parent's number buried in a reply. A few still come by fax. Someone reads all of them, works out which child needs calling today, and types it into the system.
Pontii does that reading. Your referring dentists carry on exactly as they are.
Everything in the demonstration is invented. No real patient information is used.
Three questions worth answering about your own practice.
Days?
How long before some guardians are contacted here?
Urgent and routine arrive in the same pile, and stay there until somebody reads them.
10–14 wks?
How long is the hospital wait in your region — and when does that clock actually start?
Not when the referral arrives. When someone opens it and recognizes what it is.
Rarely?
How often do your referring dentists hear what happened to the patient they sent?
It is the answer to this one that decides whether they send you the next patient.
Not a chatbot bolted onto a database. Pontii does the reading, the sorting, the drafting and the answering — six jobs, at six specific moments, each one visible and correctable. What it never does is decide. Every message is sent by a person, every clinical judgement stays with your team, and any call it makes can be changed in a click.
Email, fax or phone note becomes structured fields in about six seconds — patient, guardian, referring dentist, reason, funding. It reads down a forwarded chain to find the number sitting in a quoted reply, and when a scan is genuinely unreadable it says so rather than guessing.
When a reading comes back uncertain it reads the referral again — more carefully, with reasoning on — then compares the two. Where the passes disagree, the field is flagged for a person instead of reported as fact. A wrong phone number is worse than a missing one.
Every referral lands in a treatment pathway with a contact deadline attached: same day, twenty-four hours, forty-eight. Hospital general anaesthetic cases get their own lane, because a ten to fourteen week operating room wait is a different scheduling problem.
Written from that specific referral — who referred them, what for, what coverage. It asks for the CDCP card when it needs to. You read it, edit it, and send it. Replies come back into the same thread.
When treatment finishes it drafts the report from your clinical notes — and only from your notes. It will not add a procedure you did not record. The dentist who hears back is the one who sends the next patient.
Ask Pontii which GA cases are overdue, who sends the most urgent referrals, or whether anyone has called a family yet. It queries the records and shows you which lookups it ran, so you can see the answer came from your data rather than a guess.
A portal produces clean data because someone typed it into a form — which means every practice that refers to you has to sign up, learn it, and keep using it. This works with the referrals you already receive today.
No portal to sign up for, no form to learn, no login to chase. They keep emailing and faxing exactly as they do now. Every benefit lands on your side from the first referral — you are not waiting for fifty other practices to adopt something.
Data held in AWS Central Canada, chosen at the outset because it cannot be changed later. CDCP and Healthy Smiles Ontario are recognized on sight and flagged for eligibility verification before booking.
Not a generic dental tool. It knows a three-year-old with multi-quadrant caries is a general anaesthetic conversation, that a cardiac history changes the pathway, and that a failed in-chair attempt means something.
Radiographs, DICOM, CBCT exports and the original scan are held against the referral and reachable from the same screen as the contact thread. Links are issued per view and expire.
Worth being explicit about, because a system that reads clinical correspondence should be able to tell you what it will not do.
Hosted in AWS Central Canada. Chosen at the outset, because it cannot be changed afterwards.
It sorts a work queue and drafts correspondence. Ask Pontii whether a child should have an extraction and it will decline and tell you why.
Messages and reports are drafted for a person to read, edit and send. Pontii can prepare a change to a referral, but only a person confirms it.
Take the patient details out, paste it in, and watch what it does with your format — including the one that arrived as an unreadable scan.